SK
Stephen K

1 reviews | Active since Feb 2016

29 Feb 2016, 17:45

DSTV cut off every month on 2nd decoder

6 months of antagonism and bad service!!!! We have over the past 6 months experienced BAD service at a level that is unimaginable... Problem started when we wanted to reactivate a holiday home DSTV unit... the unit kept on giving the same error.. Payment problem, I pay for both units by Dr order... the Dr order then jumped to over R 2 000, then R 2 700 in a month, was told I'm running 6 units????? Sorted it out 12 hours on the phone, at least 20 calls, now I pay every month and every month the unit gets cut off, we have had 20 different reasons... cant pay 1 subscription for 2 units.. Have a big credit on 1 and no money on other, reconnection fee needs to be paid... (not withstanding that the full amount of 2 subscriptions is paid monthly... and I had R 3 500 credit for overbilling by Debit order. latest story, we have to come into the branch EVERY MONTH and manually do the payment??? HUH? Been to the call centre 5 times, from Bedfordview... Managers have assured me that the problems are sorted, within 7 days the 2nd unit gets disconnected again!!!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Mar 2016, 13:03
Official
Hello steveklements,

Please accept our sincere apologies for the delayed response and for the inconvenience this has caused. Our intention is to always provide great customer experience at all times.

We tried contacting you today at 12:17pm with no avail. Our records indicate that you have been assisted and your account was rectified accordingly. Your method of payment is on cash, should you wish to reinstate your debit order let us know.

Furthermore your account is up-to-date with a credit balance. We apologise for the bad service you received, your support is important to us.

Should you require any further assistance, it will be of great pleasure to assist.

You can contact us using our touch points below :

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna

Best regards,