1 reviews | Active since Nov 2017
DSTV cut for the third time!
Our DSTV has been cut for the third time. My dad passed away in may and my mom had taken over payment. We cannot add her or change the account without an executors letter, so my mom called in to get an amount so she could pay it and what do u know. The wrong amount was given!! DSTV have been terrible to deal with over the phone. They take forever to reboot when paid and they give the wrong amounts. We have been customers for as long as I can remember and have never ever not paid. No sympathy or help from DSTV which I find quite harsh.
Dear Shana
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Shana
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Shana
Thank you for taking my call today.
As discussed, the service is reconnected and account reflects a credit balance of R65.25.
The monthly subscription for the account is R903.50 and the payment date is on 01st of every month. The balance advised includes:
- R789.00 for the Premium package.
- R85.00 for Xtraview functionality.
- R29.50 the insurance for Hd pvr.
I'm sorry to hear about your dad and for the inconvenience caused.
Feel free to contact us if you require any further assistance.
best regards
Dinah
Best regards,
Good day Shana
Thank you for taking my call today.
As discussed, the service is reconnected and account reflects a credit balance of R65.25.
The monthly subscription for the account is R903.50 and the payment date is on 01st of every month. The balance advised includes:
- R789.00 for the Premium package.
- R85.00 for Xtraview functionality.
- R29.50 the insurance for Hd pvr.
I'm sorry to hear about your dad and for the inconvenience caused.
Feel free to contact us if you require any further assistance.
best regards
Dinah
Best regards,
Good day Shana
Thank you for taking my call today.
As discussed, the service is reconnected and account reflects a credit balance of R65.25.
The monthly subscription for the account is R903.50 and the payment date is on 01st of every month. The balance advised includes:
- R789.00 for the Premium package.
- R85.00 for Xtraview functionality.
- R29.50 the insurance for Hd pvr.
I'm sorry to hear about your dad and for the inconvenience caused.
Feel free to contact us if you require any further assistance.
Best regards
Dinah
Best regards,
Good day Shana
Thank you for taking my call today.
As discussed, the service is reconnected and account reflects a credit balance of R65.25.
The monthly subscription for the account is R903.50 and the payment date is on 01st of every month. The balance advised includes:
- R789.00 for the Premium package.
- R85.00 for Xtraview functionality.
- R29.50 the insurance for Hd pvr.
I'm sorry to hear about your dad and for the inconvenience caused.
Feel free to contact us if you require any further assistance.
Best regards
Dinah
Best regards,