DSTV CUT - ERROR ON SYSTEM

I called about 3 days before the debit order was due to go off to change banking details. Last Friday my DSTV was cut. I was told by the call centre that the magtape had already gone out to the bank when I changed details and my debit order did not go off. We were reconnected and arrangements made for a adhoc debit for the 21st (tomorrow). However, yesterday we were cut off again! I called the call centre again, spoke to Refilwe who advised she cannot reconnect me a 2nd time and she would get the previous manager who dealt with our query to give me a call. Till now no call has been received.