DS
Dave S
1 reviews | Active since Jul 2011
20 Jul 2021, 13:18
DSTV Customer Support is Clueless
My DSTV Explora decoder stopped showing a picture or sound, but the menus display on my TV, so I can change the channel, and the channel information appears as usual, and I can view the shows I recorded. I took it to the DSTV customer service center in Durban. The agent (at Counter #29 - she won't tell me her name) says that the HDMI connector is broken and I need to buy a new decoder. She is either lying or has no clue. If I can see the menus and recorded shows on my TV, then HDMI is working.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Jul 2021, 23:12Hi Dave,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jul 2021, 23:12
Official
Hi Dave,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DS
Dave S's updateReviewer Update
23 Jul 2021, 10:20A few days later I took the decoder to the Umhlanga DSTV branch, and the agent there said that the problem had to do with the input from the dish, which was a more plausible explanation. Since decoders can't be repaired, I still had to swap it for a refurbished one, but at least I got a valid diagnosis. It's possible all the load shedding is damaging decoders.
DS
Dave S's update23 Jul 2021, 10:20
Reviewer Update
A few days later I took the decoder to the Umhlanga DSTV branch, and the agent there said that the problem had to do with the input from the dish, which was a more plausible explanation. Since decoders can't be repaired, I still had to swap it for a refurbished one, but at least I got a valid diagnosis. It's possible all the load shedding is damaging decoders.