1 reviews | Active since Sept 2018
Dstv customer specific products
Hi, I have been a premium customer for a couple of years now and I recently requested dstv to link another decoder that is not in the same house and I was told I have to take a new package. It is so unfortunate that such is expected of me because I would think dstv is aware of it's competitors offerings. For such a secondary package I am not even offered a discount or anything. However, dstv allows streaming on multiple devices at different locations within the same package, then why must I take a new package if I have a decoder. I think dstv is stagnant on old ways of collecting revenue and have no regard of customer requirements or nor they analyse customer usage data. If you note, my usage on the premium has been less than 10% and yet I continued to pay. When I ask to add something, I am not it will be treated as a new package and will be billed fully. I am not surprised the company is under revenue pressure if they fail to simple listen to customers and give customers what they want. If I do not get a response to this complaint, I will gladly cancel my account and use other platforms.
Dear Sabela Nxumalo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Sabela Nxumalo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Sabela Nxumalo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Reference is made to our telephonic conversation regarding your request to activate a second decoder on your account but use the service at a different location at a minimal cost.
We advised that you can activate a second decoder on your account and use it at a different location, however that decoder will be billed as a separate subscription on the same account.
We also advised that we have smaller packages available to will reduce the cost of your monthly subscription for both decoders according to your viewing needs.
You advised that the channels you are looking for is only available on the DStv Premium Package and that you don`t want to pay for two subscriptions. Your requested that we escalate your request to the relevant department.
Please be advised that your request has be escalated to management for consideration.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Sabela Nxumalo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Reference is made to our telephonic conversation regarding your request to activate a second decoder on your account but use the service at a different location at a minimal cost.
We advised that you can activate a second decoder on your account and use it at a different location, however that decoder will be billed as a separate subscription on the same account.
We also advised that we have smaller packages available to will reduce the cost of your monthly subscription for both decoders according to your viewing needs.
You advised that the channels you are looking for is only available on the DStv Premium Package and that you don`t want to pay for two subscriptions. Your requested that we escalate your request to the relevant department.
Please be advised that your request has be escalated to management for consideration.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,