BM
Bev M

1 reviews | Active since Feb 2019

08 Nov 2022, 10:37

Dstv customer sixe the 90s.

Recently added the wifi to my package due not having any success with Mtn , ordered it in September had to phone twice as it was not delivered, received 6 October. But dstv charged me for October. So I asked them to credit as it was only received Oct . , Services consultant to set up was great but from the point of receiving the router connects but no connection to a service provider .I can not say as to the amount of calls I made everyday and being put on hold the disconnect and then having to go through the whole process all over again with another consultant. First I get told to pay an additional 300 onto of the already 1100.0 subscription. I also took out Netflix and paid up front for a month . So I keep getting told the service is disconnect and then for 2 weeks all my pvr settings were also disconnect. Shownax has been added . Which I am charged for . Can't open the app, can't open Netflix. The connectivity checker tells u everything is connect but still no wifi connection to the internet. We are now in November I have had no use if any of the services they continue to charge me for . My data is not even been touch but expiring but I must pay for it. But he'll it's okay just take customers money don't provide the service disconnect all I have been subjected to is the constant repeats and that's what 1500 rand a months worth. Thank u so much for the *******. I am beginning to think and this as a person who deals with customers everyday that the level of service in South Africa is non existent. ..

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Nov 2022, 10:39
Official
Hi Bev, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team