1 reviews | Active since Feb 2019
Dstv customer sixe the 90s.
Recently added the wifi to my package due not having any success with Mtn , ordered it in September had to phone twice as it was not delivered, received 6 October. But dstv charged me for October. So I asked them to credit as it was only received Oct . , Services consultant to set up was great but from the point of receiving the router connects but no connection to a service provider .I can not say as to the amount of calls I made everyday and being put on hold the disconnect and then having to go through the whole process all over again with another consultant. First I get told to pay an additional 300 onto of the already 1100.0 subscription. I also took out Netflix and paid up front for a month . So I keep getting told the service is disconnect and then for 2 weeks all my pvr settings were also disconnect. Shownax has been added . Which I am charged for . Can't open the app, can't open Netflix. The connectivity checker tells u everything is connect but still no wifi connection to the internet. We are now in November I have had no use if any of the services they continue to charge me for . My data is not even been touch but expiring but I must pay for it. But he'll it's okay just take customers money don't provide the service disconnect all I have been subjected to is the constant repeats and that's what 1500 rand a months worth. Thank u so much for the *******. I am beginning to think and this as a person who deals with customers everyday that the level of service in South Africa is non existent. ..
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
