AL
Anette L
1 reviews | Active since Jun 2015
04 Oct 2022, 13:37
DSTV customer services sucks
I joined DSTV and was asked numerous times to sign a debit order, and I told them NO, because I do not receive my salary on the same date every month and most times only by the 6th or 7th. Then they set my payment date for the 1st !! Now they disconnected my services, and charge me a connection fee of more than R200!! I am disgusted!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Oct 2022, 14:11Hi Anette Louw,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Oct 2022, 14:11
Official
Hi Anette Louw,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Oct 2022, 18:05Hi Anette Louw,
We apologize for the inconvenience caused.
Kindly be advised that we kept receiving the payment after your invoice date has passed hence the services on your were being disconnected.
The payment date on your account has always been the 1ST as per the history on your account. We cannot choose a payment date on your behalf. As a customer, you're the only one who can set up a payment date.
Our records show that the payment date has been moved to the 7th.
We advise that you pay the account on the 7th or before the 7th to avoid being disconnected.
Kind regards,
DStv: Hello Peter Team
We apologize for the inconvenience caused.
Kindly be advised that we kept receiving the payment after your invoice date has passed hence the services on your were being disconnected.
The payment date on your account has always been the 1ST as per the history on your account. We cannot choose a payment date on your behalf. As a customer, you're the only one who can set up a payment date.
Our records show that the payment date has been moved to the 7th.
We advise that you pay the account on the 7th or before the 7th to avoid being disconnected.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Oct 2022, 18:05
Official
Hi Anette Louw,
We apologize for the inconvenience caused.
Kindly be advised that we kept receiving the payment after your invoice date has passed hence the services on your were being disconnected.
The payment date on your account has always been the 1ST as per the history on your account. We cannot choose a payment date on your behalf. As a customer, you're the only one who can set up a payment date.
Our records show that the payment date has been moved to the 7th.
We advise that you pay the account on the 7th or before the 7th to avoid being disconnected.
Kind regards,
DStv: Hello Peter Team
We apologize for the inconvenience caused.
Kindly be advised that we kept receiving the payment after your invoice date has passed hence the services on your were being disconnected.
The payment date on your account has always been the 1ST as per the history on your account. We cannot choose a payment date on your behalf. As a customer, you're the only one who can set up a payment date.
Our records show that the payment date has been moved to the 7th.
We advise that you pay the account on the 7th or before the 7th to avoid being disconnected.
Kind regards,
DStv: Hello Peter Team
Best regards,