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silindile B

1 reviews | Active since Sept 2013

04 May 2016, 13:19

dstv customer services

13 April i called dstv to make arrangements foe a debit order which will run every month on the 26th. and i was told they will deduct R1000 plus since my account was owing. to my suprice my services were suspended before the 26 April . and i called dstv and was serviced by the worse agent ever. i tried to explian to her that i called on the 13 th. she reconnected my services and again the ff sunday it was suspended 24 April i went and paid R550. but on the 26 they never bother to deduct my account . on the 1st May again my services were suspended i called again a guy i spoke to reveserd the 2 R50 reconnection fee since it was their fault and he said they will debit my account same day within 3 hours. and today when i woke up ia suspended again. i phoned again and was served by the rudiest agent ever i asked for the supervior he took his time to call her. i dont knw if that lady was a supervisor or just another agent because she is just like the rest of them. she also told me she wil debit my account now now now even now she hasnt done that. so is multuchoice tired of me beong their client. i am tired of being abused by their worse service. iy bad that we pay lot of money for their repeats and now this. i am so gatvol with their behavior. they need a competitor soon

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 May 2016, 14:37
Official

Dear Silindile,

According to our records, you have been responded to.

Thank you for your invaluable support.

Kind regards

Dinah