DSTv customer service sucks

My services were suspended on the 23, in realising that i made a payment at around 13H04. I then made a call to dstv for a reconection. which i was told was not gonna happen untill i have proof of payment. After receiving my proof of payment i called Dstv and i spoke to a Dineo we could not finish our conversation as the call cut off. I called again and i spoke to Jabulile who asked me to email her proof which i did, i realised my services were not restored i called multichoice again i spoke chantal who asked me to send her proof again which i did.

I realised that my services were not restored again and i made a call again and i spoke to some lady who told i need understand that they are busy, they will reconect me when they get the proof. My question was how long should i wait, what is their reasonable time. I could not believe that as a customer i can be told such garbage. totally unacceptable. I then demanded to speak to the manager. That was after 18H00 mind you. Only after i spoke a Khumalo lady was service restored.

Multichoice you have bunch of useless customer service agents which you either need to train on your customer service and your standard operating procedures because i can promise you you have lost a customer.