1 reviews | Active since Jul 2011
DSTV customer service sucks
Mulichoice recently accidentally disconnected my DSTV south indian package and now when I try to reconnect they have increased the price by almost R100 saying that now I have to take south and north indian together. I don't watch North Indian so paying extra for it is a ******* especially since I never asked for the initial package to be disconnected in the first place. <br> It seems that Multichoice has recently made changes such as allowing disconnections once a month only and combining the Indian packages to make their lives easier. These changes however suck for customers and hopefully customers start to leave to show them their focus is wrong. <br> I have now spent 35 mins on a phone call and dealt with emails from someone who does not even read my emails before responding.
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
