Dstv customer service sucks

I am so fed up with dstv customer service, I am trying to sort out my father in law's account since the beginning of the week. I called them every day and up until now, no one came back to me, after leaving numerous messages for the supervisor to call me back. My father in law is a pensioner and have paid more that R1000 for a dstv compact subscription and up until now they have not reconnect the the service. Surely dstv cant afford to still lose more customers, and if I were my father in law I would have cancelled my subscription a long time ago.