DSTV customer service stinks

DSTV service stinks.

My name is Boitshoko Molamu, my DSTV has been disconnected for 2days now. I received an sms from DSTV to make a cash payment towards my account at 8:15am yesterday, 21 Nov 2020. I was at work, so I made payment around 5pm when I knocked off.

When I arrive home my DSTV was disconnected. I called their call center, spoke to a lady called Portia who told me that payment is not reflecting on her side therefore I must email proof of payment to them. I asked her to share a number I can watsapp the proof of payment to because I don’t have access to an e-mail. I was told that it is the only option. I requested her to check with her supervisor if she can’t share a number I can watsapp to, she put me on hold for about 10min even after I told her that my airtime will be depleted soon. My airtime finished as anticipated. I then decided to wait for another day, maybe the payment will reflect.

I called DSTV call center today, 22 Nov 2020 at 17:51 and spoke to some lady called Nelisa/Melisa who was very rude. She told me that my payment still doesn’t reflect and I need to email proof of payment, I asked why my payment is taking so long to reflect when I used the same payment method that usually connects quicker without me even calling them. Her response was that I’m asking a wrong person and she raised her voice at me. When I asked her to lower her voice, she said I’m the one who heard her raised voice because she never raised her voice at me.

I’m still not connected to DSTV even after making payment, and my only crime was not to have access to an e-mail. I have used more than R60 airtime in vain.

Please help