mM
mathibela M

1 reviews | Active since Oct 2016

06 May 2022, 12:04

DSTV CUSTOMER SERVICE STILL DOLOLO: The Sequel

Subsequent to my 3rd negative review of DSTV, an attempt was made to contact me by phone. I missed the call. They then rep**** to me on Hellopeter asking me when they can contact me. I then phoned their call centre and spoke to a Jennifer who said she had no idea who contacted me and wouldn’t know what they wanted to say to me. She said the only thing she could do is email ‘Communications’ to contact me. I asked her to tell them to contact me within the next hour. An hour passed. No call. I phoned again and spoke to a Cynthia who undertook to email ‘Communications’. A week passed. No call from DSTV. I then went back on HelloPeter and rep**** to DSTV with comprehensive details about my availability for the week. 4 days passed. Still no call. Still no router. Still no resolution

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 May 2022, 14:14
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team