DSTV CUSTOMER SERVICE STILL DOLOLO

This is a follow up preview. Two weeks ago I wrote a review titled, "DSTV CUSTOMER SERVICE DOLOLO" in which I complained about the fact that after taking up an internet package with DSTV, they undertook to deliver deliver a router to me within seven days, and having complained multiple times to them about and having 5 of their call centre functionaries calling to confirm my delivery address, I had not received the router.

on the same day of my review I received a pro forma response from DSTV saying that they will contact me. They didn't . I also noticed on my statement that the cost for the router had been reversed. I took that as DSTV's way of saying to me that they don't need my business. Until this morning when I received a statement that charges me for the router.

I then called the DSTV call centre. The functionary I spoke to was in her own words "shocked" that this matter has not as yet been resolved. she told me that she will escalate the matter her supervisor.

About twenty minutes later Pinkie, the supervisor called me. I did not get much joy from her. She didn't seem to have explanation as to why I hadn't received the router as yet. She said something about the rains of two weeks ago causing delays. She repeated the excuse from ON THE DOT COURIERS about my address being untraceable. She also asked me if I still want the router delivered to me. a curious question indeed in light of the of the initial agreement and the fact that I am being charged for it. She said she will reverse the charge of the router and ...Wait for this....Investigate what happened.