Dstv customer service - Rock bottom hasn't been hit yet ...but its close

From a soon to be ex premium bouquet subscriber - over the last few years I've noticed a complete degradation of service from dstv's customer service centre ( more so since covid lockdown) and the staff have mentioned that numbers of staff have been reduced ( part of the push to whatsapp /self service options ) but yesterday took the Olympic gold for dismal ...it's taken 9 various " service agents " over the course of the day - from morning to evening, put on hold for up to 15 minutes " whilst we check your account " then cut off , numerous emails etc , the best is they use your contact details to confirm you are the account holder , but cannot respond to emails , whatsapp's or even bother to call back - despite those empty promises to do so ...I can now fully understand why Multichoice is posting losses of premium subscribers of thousands each successive quarter - that and the fact that if I see the movie " Shooter" - 2007 , Mark Wahlberg , is on mnet movies 3 and then the same movie on Mnet Movies 4 - 45 minutes later ( don't get ne wrong it's a great movie ,but after watching 10 times ,I can recite the lines ) ,one more time ,I'll vomit .