DSTV Customer Service - Making their supplier problems that of their Customers!

Customer Service personnel at DSTV are useless and lazy. I am trying to top up my Box Office account but get an error from PayU. When I contacted Customer Service regarding this, all I get told is that I must contact PayU for help. This is DSTV's service provider, not mine! When will DSTV learn not make their problems that of their customer's? After I got very angry with two consultants, I had one call me back. After another pathetic discussion with Katekani Khoza he finally agreed that he will contact PayU to see what the problem is. I have his email that states he will get back to me at 12h00. It is almost now 14hoo and still waiting.