SD
Santie D
1 reviews | Active since Mar 2020
30 Jul 2020, 15:06
DSTV customer service is useless
tThey are terrable. I have a Price Lock plan of R799 as from December 2019 and they bill me for over R900 a month. I have to phone in and it does not help at all. I phone them end June and they did nothing. I phoned this week and still no response. they have fix it once and that was end of May 2020 and after that it went back to over R900 a month. they are steeling from us and they don't care because they make money.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Jul 2020, 15:54Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jul 2020, 15:54
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jul 2020, 18:16Hi Santie D,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we are attending to reconciling your price lock account so that you are debited R799.00. We will reverse the incorrect charges and then process a refund on your account.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we are attending to reconciling your price lock account so that you are debited R799.00. We will reverse the incorrect charges and then process a refund on your account.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jul 2020, 18:16
Official
Hi Santie D,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we are attending to reconciling your price lock account so that you are debited R799.00. We will reverse the incorrect charges and then process a refund on your account.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we are attending to reconciling your price lock account so that you are debited R799.00. We will reverse the incorrect charges and then process a refund on your account.
Kind regards
DStv: Hello Peter Team
Best regards,