Dstv customer service is pathetic

I phoned dstv on 11/82023 to resove sn account that i was charged for services not used and was promised by supervisor her nsme is Erin this will be resolved in 24 hours. Nothing happened i phoned 14/8/2023 with same enquiry with Erin again and she the promised to send me confirmation on e mail to say it will be resoved in next 25 hours again. Nothing happend no e mail was sent between yhose to calls i have used about 80 minutes of my airtime. Pathetic service from Erin as a supervisor for dstv. Still my enquiry has not been resolved. Dstv customer service is pathetic.