Dstv customer service is pathetic and non existing,

I would really like to express my disgust at dstv service center on the evening of 26 May 20202 Unfortunately I paid my next month's premium today. IF I HAD Known that my dstv was yet again not working by the time I got home I would not have paid. The resvice is deteriorating and I am very unhappy. What am I paying for. SHOULD I CANCEL AND REQUEST MY MONEY BACK OR ARE THEY GOING TO WAKE AND DELIVER THE SERVICE.