DSTV customer service is a Horror show

After much battling throught the call centre, at the end of October I messaged the FB DSTVcustomer care platform to complain because I had wanted to take advantage of the Pricelock deal. I was told someone would contact me. An absolutely useless couple of agents called and couldn't understand that I didn't want the explora deal, just the pricelock part. They promised to get the correct department to get in touch. Never happened. Then on the 22nd November Multichoice advertised a Black Friday deal which I then accepted. Forwarded all my documents to credit control and waited. A week later the original agent called me to find out what had happened ?? I told her the docs had been submitted and she said she'd escalate the enquiry and get back to me. It is now 2 weeks after I signed up and no news. When I phoned today to find out what the delay was, I was told by a lady called Linda Maphkela that they had all my documents but the status was "Pending" and I should send them an email. I complained and she then agreed to message them on my behalf. It seems they to investigate me forever now to authorise my account even though I have been a DSTV client for 15 plus years ! The subscription will now be less than they have already been charging me so what the hell is that about ? I would have thought it was a simple matter of changing the service on my existing account. I would really like this matter sorted out in a matter of days, because if it isn't I will cancel my service full stop. There are many different ways of watching shows and DSTV is the most expensive so please wake up !!