dstv customer service is *******

I had a signal issue. Dstv asked me to find an installer. I found someone who ****med me and upgraded me to premium. When I found and reported to dstv, they said they would investigate. I told the agent that I will not pay for a premium package and that I want to be downgraded. I was told a supervisor would be call me to resolve the matter. After several follow-up calls to dstv, I still have not heard from any supervisor. Dstv customer service is the worst, they are not prepared to assist their customers, they only want money but their service is extremely bad. I am done, I am switching to Netflix. Goodbye dstv and good riddance to bad *******