MvdW
Marié van der Westhuizen
1 reviews | Active since Feb 2017
30 Dec 2019, 15:48
Dstv customer service
After a 14 month break, I reconnected my Explora and DSTV account the beginning of October, not Premium, it's too expensive, but DSTV Compact Plus. Unfortunately I only have about 7 titles available in catchup, so tried phoning for help. Can't phone, you have to WhatsApp. That was an absolute disaster, they kept telling me my ID number and surname doesn't match. So I downloaded the App, same problem, it tells me ny mweb email addtess, which I have had since the 90s is not valid. So this means I will have to drive all the way into Cape Town to get my problem sorted. This is the worst service I have ever had. I think it's better to go to uncapped Wi-Fi and stream
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Dec 2019, 16:45Hi Marié van der Westhuizen,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Dec 2019, 16:45
Official
Hi Marié van der Westhuizen,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MvdW
Marié van der Westhuizen's updateReviewer Update
30 Dec 2019, 17:24Please contact me on my email addtess *** (the one you keep telling me is invalid)
MvdW
Marié van der Westhuizen's update30 Dec 2019, 17:24
Reviewer Update
Please contact me on my email addtess *** (the one you keep telling me is invalid)
MvdW
Marié van der Westhuizen's updateReviewer Update
02 Jan 2020, 08:27I have still had no communication or help whatsoever from DSTV Multichoice regarding my complaint. It seems they really do not care about customer service at all.
MvdW
Marié van der Westhuizen's update02 Jan 2020, 08:27
Reviewer Update
I have still had no communication or help whatsoever from DSTV Multichoice regarding my complaint. It seems they really do not care about customer service at all.