DSTV customer service- does not exsist

The worst service I have ever received from any company. DSTV pricelock - 17 calls and still I get disconnected once a week and my account is in chaos, even got 3 accounts now. I bought an Explora II on pricelock, received an Explora III even after I checked with them that I SHALL get a II. There is a vast difference they don't tell you about. All I want is for the Explora II, that I bought myself, to be my primiary decoder and the unwanted III to be the secondary decoder but after sooooo many calls it is still impossible. There is no saving for me given the cost of my calls to get this sorted and no response on my messages I left. YOUR SERVICE SUCKS. ...Wrote this while I wait for your price-lock call centre to pick up call 18 ...20 minutes and still nothing