1 reviews | Active since Nov 2018
DSTV CUSTOMER SERVICE DOES NOT EXIST...
-5 Stars
On the 01 April 2020 i cancelled my DSTV subscription and Insurance with DSTV via email, online and telephonically through the call center. The agent at the call center did not cancel my subscription as DSTV continued to debit my account... I finally got the subscription cancelled in September 2020 (5 months later) after numerous calls which costs me money and time. i then on the 01 December 2020 got a phone call from a lawyers office saying i owe DSTV money and that my name has be placed on black listing.... I OWE DSTV Nothing as my account was paid via debit order as agreed. In September 2020 when DSTV was finally cancelled i was informed by the call center that i owed nothing and my account was closed....
DSTV WHAT IS GOING ON...
PLEASE CAN I GET A RESPONSE FROM YOU AS I AM SICK OF WAITING ON THE PHONE, JUST TO BE **** TO AND TOLD IT WILL BE SORTED OUT....
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly provide us with either of the following details so that we investigate:
• ID number
• DStv Customer number
• Cell Phone number
• Smartcard number
As soon as we have received the above details, we will be able to assist you.
(Please reply to the email that we have sent to your personal email address: ***).
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly provide us with either of the following details so that we investigate:
• ID number
• DStv Customer number
• Cell Phone number
• Smartcard number
As soon as we have received the above details, we will be able to assist you.
(Please reply to the email that we have sent to your personal email address: ***).
Kind regards
DStv: Hello Peter Team
Best regards,