Dstv customer service disgusting

My issues since 1 Feb is still not resolved. I continue to call Dstv and we keep going around in circles. I have also experienced asking to speak to a supervisor and consultant says hold on and I held for 38 mins then decided to drop the call it occurred again today 18 Feb told to hold and the consultant drops the call. I’ve called Dstv a total of 3.4hrs ( duration of calls combined) with no resolution what kind of customer service is this this! Total disregard!