DSTV customer service Cape Town

I did a self service on the 2nd March to downgrade my services I than called to confirm if my downgrade was scheduled they than confirmed the new amount to be paid..came month end I paid the new amount after couple of days my subscription was suspended I than called them again to find out what's happenin they told me they can't track my downgrade they will investigate than activated my account today I wake up my subscription is cancelled again I than call again only to be told that now they can see my downgrade and that someone has cancelled the downgrade on self-service and there is nothing they can do I will have to pay premium again this month how convenient for them totally unacceptable and wish we had an alternative to Dstv I would cancel subscription indefinitely!