Dstv customer service

I made a payment on the 7th to my Dstv account (cell phone banking) on the 9th my services got suspended, immediately called call center,consultant 1 asked me to email POP and immediately call after emailing to inform them to check email so they can allocate payment done that, consultant 2 told me payment was now allocated and my services will resume in 15mis this was 10h12am ok happy me, carried on with my day, i get back at home around 17h00 services still not reinstated called about 6 people who promise to check my account and advise reasons i'm not up and running, all they ask me to hold 16mis later drop the phone without giving me feedback,lastly consultant 7 told me to pay extra R50 for re-connection fee i said when i pay the system tells me amount due and that's what i paid, asked to speak more senior person she then told me Team Leader said she was busy ,my frustration here is that in the morning i was told payment is now being allocated , service is not prioritized and no one care for customer at all, they don,t see the issue through to finish,Disappointed as i write this still not resolved. 7hrs painful experience this was .