Dstv customer service

Dstv app said I must pay R163. Did pay it on the 30th Nov 2022. Today the 11th Dec 2022 my dstv is disconnected. I have phoned dstv and ask them why is my dstv disconnected.First it was a guy by the name Leonard that helped me did ask him if my airtime runs out if he could phone me back he said yes iam still waiting for the phone call. Decided to phone again and a lady answered the call. When I asked her why is my dstv connected she said I must pay another R359 to get connected. The more I explained to her that the dstv app said R163 that I paid she said it was only for 6days but no where on the app it said I must pay another R359. If you calculate it with the R163 it comes to R523. Iam on the family package of R309. Then I ask her how much I must pay till the 31th Dec 2022 she said I must pay R359 it's till the 6th Jan 2023. The more I said I only want to pay till the 31th Dec. The more she said I must pay R359. I didn't use my dstv at all last month due I was in hospital. She said to me that I should have phone them to tell them iam going in to hospital. Firstly it the first time I hear about it. Secondly Dstv call center can't answer an question. Iam a pensioner. They are not qualified at all. Dstv is misleading their customers on the dstv app. Iam very disappointed in Dstv. I will disconnect my dstv totally on the 31st Dec 2022. Due to the bad experience. I personally think that is why people breaking away from Dstv