GW
George W
1 reviews | Active since Oct 2017
02 Jul 2021, 19:20
DSTV customer service
Make us of DSTV's Chat, waited for 28 minutes for a reply, got up for 40 seconds.
Kgotso rep**** asking for some details and a few seconds later. Posted.....
"Due to no response,.........Please contact us again when it is more convenient for you.?"
Not even allowing a reasonable time to respond after I was waiting for 28 minutes.
So frustrating!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Jul 2021, 21:47Hi George,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Jul 2021, 21:47
Official
Hi George,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
GW
George W's updateReviewer Update
29 Aug 2021, 19:05Nearly 2 months later and no reply from DSTV - it that what it means "feedback will be communicated as soon as possible". This concept of DSTV: Hello Peter Team to respond on a complaint is nothing but just an automate reply and to tick a box that they rep**** for stat purposes. I have decided to end my subscription with DSTV. They don't care.
GW
George W's update29 Aug 2021, 19:05
Reviewer Update
Nearly 2 months later and no reply from DSTV - it that what it means "feedback will be communicated as soon as possible". This concept of DSTV: Hello Peter Team to respond on a complaint is nothing but just an automate reply and to tick a box that they rep**** for stat purposes. I have decided to end my subscription with DSTV. They don't care.