DSTV customer service (?)
Customer service at DSTV has always been patchy but right now it is completely non-existant. I have tried all the “help” and “contact us” pages to try and find out why my bill is R989 this month as opposed to last months R919. The telephone and Whatsup bot-helplines only want you to pay your bill NOW. Nowhere can one find a human to answer a question. I can see why they lost 100 000 Premium and Compact customers in the last year.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Jun 2020, 14:37Hi Karina da Paixao,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Jun 2020, 14:37
Official
Hi Karina da Paixao,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
's updateReviewer Update
15 Jun 2020, 17:32Why was I charged for the movie that was supposed to be free?
's update15 Jun 2020, 17:32
Reviewer Update
Why was I charged for the movie that was supposed to be free?