DSTV customer relations

On the 3rd of November we cancelled our sub subscription,we were given the amount that would be debited in December,and was told that the cancellation would be in affect,all the discussion we kept as confirmation,only to become aware at the end of February the debits were still going off,we subsequently went to the office in Randburg and done the whole process again and was told the refund would be in our account by Monday the 13th of March,today is the 17th how wonderful to have a company whom we supported for12 years without fail,treat customers in this manner