DSTV / Customer coplaint

Item: DStv (MultiChoice)
Rating: 1
Author: Wayne B

I have a 24 month package deal i initiated with DSTV in about April 2021. The installation took roughly 3 weeks before installation was done. For the past 2 weeks i cannot view any channels on DSTV but still paying my account, in actual i am in credit with my account. I called the callcentre but did receive any joy. My reference is ***9I604. Nothing has been resolved as I still have no picture. I have received pathetic service from DSTV customer service. Only program we can watch is Netflix, If i do not get my DSTV fixed u must cancel my contract due to lack of service delivery and customer service. POOR all round

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

03 Feb 2022, 22:25

Hi Wayne,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply03 Feb 2022, 22:25

Official

Hi Wayne,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

Wayne B's updateReviewer Update

20 Feb 2022, 22:21

Today is the 20th February and I still have not had any agent contact me to resolve my issue with my DSTV, this has been the worst service i received from a service provider.
For R1k per month, you can please come and remove/ cancel my subscription, you guys are payhetic...

Wayne B's update20 Feb 2022, 22:21

Reviewer Update