MV
Morney V
1 reviews | Active since Dec 2017
07 Jun 2021, 14:56
Dstv customer centre
Dstv call centre (Messenger) group no knowledge or will to help me with a problem, I am 99%sure, is on their side. I have a 403 problem on ALL my streaming devices, they tell me to do this and then that, keeping me busy since Friday 4/6/21. Every time when I reply to a question, they tell me to do ‘that’ . The same thing I did a hour ago!!! Without success. This is now Monday afternoon, and still I’ve been asked to restart etc. No solutions? I’ve even been asked to switch my internet provider, after I showed them 10times my internet connection is 100%. I really get the idea they get paid for chatting the whole day, and not to sort their customers problems out.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
07 Jun 2021, 15:17Hi Morney,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jun 2021, 15:17
Official
Hi Morney,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Jun 2021, 15:58Hi Morney,
As per our telephonic conversation, please note that we are following up with our IT department.
Please bear with us while we await feedback.
Kind regards,
DStv: Hello Peter Team
As per our telephonic conversation, please note that we are following up with our IT department.
Please bear with us while we await feedback.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jun 2021, 15:58
Official
Hi Morney,
As per our telephonic conversation, please note that we are following up with our IT department.
Please bear with us while we await feedback.
Kind regards,
DStv: Hello Peter Team
As per our telephonic conversation, please note that we are following up with our IT department.
Please bear with us while we await feedback.
Kind regards,
DStv: Hello Peter Team
Best regards,
MV
Morney V's updateReviewer Update
27 Jun 2021, 07:29Going now for week 5, without dstv. Still can’t stream. They contacted me the day after my complaint, since then….nothing. Can’t believe there is no other option in South Africa for news and sport, other than dstv.
MV
Morney V's update27 Jun 2021, 07:29
Reviewer Update
Going now for week 5, without dstv. Still can’t stream. They contacted me the day after my complaint, since then….nothing. Can’t believe there is no other option in South Africa for news and sport, other than dstv.
MV
Morney V's updateReviewer Update
21 Jul 2021, 06:20 Can’t believe I still have the same problem?. Still no reply on any of my mails, no feedback. I had the privilege to have dstv now, for the weekend, till Monday, but same problem again. Seems like I’ll have to settle for +/- ten days access to dstv now, per month, and pay for 30days.
MV
Morney V's update21 Jul 2021, 06:20
Reviewer Update
Can’t believe I still have the same problem?. Still no reply on any of my mails, no feedback. I had the privilege to have dstv now, for the weekend, till Monday, but same problem again. Seems like I’ll have to settle for +/- ten days access to dstv now, per month, and pay for 30days.