Dstv customer center - Useless

When I connected my explorer, instantly I had problems with my connection.I had to wait 4 hours before I could be connected. As I was apparently not on the system. when I was finally loaded, I could not rewind, forward wind or pause. when I called the call center the consultant tells me that I cannot do all the above on live tv which differs from the TV Manuel.Consultants definitely need training. A few days later I wanted to hire a movie from box office, then again there is an error on their system and after 4 long calls to them they tell me that the turn around time is 1 hour to 24 hours to sort out the problem. consultants are not trained enough to handle queries and Dstv wants us to pay for a service which they cannot provide. unsatisfied and appalled by the service received.