DSTV customer Care service worst ever

I have been trying to upgrade my DSTV package to a new Ultra decoder on price lock. I started the process beginning June 2021 and till today they have not delivered the decoder to me after taking my home and work address several times. Every time I call them they send a message or mail to the correct department but not one person is willing to walk the extra mile to sort this problem out . I have even once bee called by a supervisor/manager named Trevor and the promised to help me with this matter , his promise was also empty as the rest of DSTV multi choice staff's. They even once send an installer to my house without the decoder, their service is pathetic and I wish there was another dstv service provider that could help me with this.

I'm still paying more than I would on price lock , seems that what they want as I know I will never be refunded the money I pay more every month, they are *****ing money and refusing to help me with a price lock.