DSTV customer care - NOT

My husband did a payment for the DSTV streaming option on 13 October 2023. The Capitec Pay option on the DSTV site was used. Then DSTV customer care told us that it is not one of their accounts. Eventually we got a letter from Capitec to confirm it is a valid DSTV account. Numerous calls to DSTV's customer care, and here we are, still waiting for them to allocate the payment to our streaming account. Yesterday my husband was saying he will probably need to call them again, but that he just doesn't have the motivation nor the patience to explain the whole story to another consultant, have them tell us the same nonsense, then wait on the line forever while they check or talk to someone, only to be told - we'll get back to you. Rinse and repeat. Exceptionally poor service, wow.