DSTV customer care

One of the worst customer care experiences I've had in the longest time. - Agents seem to lack knowledge on payment processors - TL's seem to have to no interest in resolving an issue and clearly just want to talk down to customers - Clear lack of efficient processes. -I've had to escalate the same issue everyday since the 11th of September. Agents were able to open the POD in PDF format on the 12/13/14 September but suddenly they are not able to do so on the 15th. -Agents give escalation numbers to for a quick resolution but this leads nowhere. - The general attitude of the agents and TL's that I interacted with was extremely poor.