NG
Nitesh G
1 reviews | Active since Oct 2019
15 Nov 2019, 15:10
Dstv customer care
I was been over charged for 3months. When I finally got the problem solved and was told the money will be back in my account its been just over 2weeks now over 10 calls each call been 15 to 20 minutes with my airtime. Every week I was been told next week. Today they say can't do nothing I have to wait another week.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Nov 2019, 10:26Hi Nitesh Ganesh,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2019, 10:26
Official
Hi Nitesh Ganesh,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Nov 2019, 12:24Dear Nitesh,
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note, the documents provided by yourself does not match that of the account, hence it has not been processed yet. Should you require the refund to be processed to a different account, please provide us with the following documentation so that we can assist you further. These documents can be sent to ***.
Proof of banking details
Copy of ID belonging to the bank account holder
A detailed letter from the DSTV account holder instructing us to process the refund to a different bank account
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note, the documents provided by yourself does not match that of the account, hence it has not been processed yet. Should you require the refund to be processed to a different account, please provide us with the following documentation so that we can assist you further. These documents can be sent to ***.
Proof of banking details
Copy of ID belonging to the bank account holder
A detailed letter from the DSTV account holder instructing us to process the refund to a different bank account
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Nov 2019, 12:24
Official
Dear Nitesh,
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note, the documents provided by yourself does not match that of the account, hence it has not been processed yet. Should you require the refund to be processed to a different account, please provide us with the following documentation so that we can assist you further. These documents can be sent to ***.
Proof of banking details
Copy of ID belonging to the bank account holder
A detailed letter from the DSTV account holder instructing us to process the refund to a different bank account
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note, the documents provided by yourself does not match that of the account, hence it has not been processed yet. Should you require the refund to be processed to a different account, please provide us with the following documentation so that we can assist you further. These documents can be sent to ***.
Proof of banking details
Copy of ID belonging to the bank account holder
A detailed letter from the DSTV account holder instructing us to process the refund to a different bank account
Kind regards,
Dstv: Hello Peter Team
Best regards,