Dstv customer ***9

I have been a loyal customer for more than 20 years and I never agree to anything until all my questions were answered. Dstv called me to take price lock and I specifically told them that I can't commit to anything especially now that I am out of a job. The lady assured me that I will be allowed to change my package anytime when I see that I can't afford. I am now in that situation and I have been rudely told by a consultant that I have to wait for the 24 month to finish. Even after explaining my situation Dstv has refused to help me. They said I shouldn't sign up for things if I can't afford. That makes me wonder when in the world did I sign anything because everything was done over the phone. I really am dissapointed with the treatment I received from multichoice and I am cancelling my subscription with them, atleast I can afford that. I am only sad that my son will hate me for doing this.