Dstv current con job

The Dstv con job started with an upgrade to the satellite dish which will prevent bad signals and service interruptions in bad weather via call centre call. Upgrade cost R4000 and to make it easier and more affordable we can pay it off over 24mnths in monthly installments. Direct debits started coming off immediately but we only got the dish exactly a year later and we left it because after all we survived our first year of the covid pandemic. Next was the explorer update and we were told that this would enable us to have primary view in living room and 2 extra view TVs in bedrooms. Not the case when the installer arrived. We had to purchase a 2nd older model decoder like the one we had and was upgrading to have extra view in both bedrooms. Another decoder and higher installment later for extra view. Then came our current nightmare. Last night while watching TV in my main bedroom an error message just popped up out of nowhere saying bloccked check balance on account or connection something to that effect. 1st call made just after 12:00 today. Long story short after my 2nd call to *** ended up being disconnected after a call duration of an hour and a half. 35mins being us holding on for her supervisor I got cut off while making a call from my cell phone which I knew was out of airtime due to the previous call when the error was first reported and sorted out. Which lasted only 15mins.So this is to caution other people to be careful because after that happened I gre suspicious. I called again by now all 3 TVs were not working all with different error messages. The previous consultant that was making us hold kept us running up and down to each TV by the end of the call all our TVs were down and we told to contact an installer who would have to pay to fix the problem. I called back after discovering that they are still working from home. And not near any supervisors. I requested a ***/I54. Given to me by Sebourate and was told that she would get her supervisor who is Rodney to call me back urgently. I'm still waiting and a miracle happened while doing this. The error message on primary TV disappeared and is working per normal after 15mins after ending the call. My 2 extra view TVs are stuck but now the 1 says bad weather and the other is stuck in a screen I can do nothing about because the previous agent didn't want to mess up the other decoder too. I'm still waiting for the supervisor to call us back be careful.