Hellopeter
Share Your Experience
LR
Lebo R

1 reviews | Active since Jan 2014

25 Jun 2018, 13:13

Dstv ******

I called dstv on the 25 June at 13:03 wanting to rent a movie on box office which is meant to be free if it's the first time as I have never rented a movie on box office I struggled each time then I once called dstv then the consultant told me not to use free smses. So today 25 June 2018 I'm told I rented a move on box office on the 11 March please can someone tell me how long did I watch this so called movie I rented I NEVER rented any movie on box office now they saying I should pay to watch this movie I want to rent on box office for R35 I NEVER rented any movie and these dstv people are just ****** trying to get me to pay for a service I am suppose to have free and since they say I rented a movie please can they tell me then how long I watch it for since this is the song they singing. Dstv has a way of just making you angry.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jun 2018, 15:21
Official

Dear Lebo

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jun 2018, 10:48
Official

Good day Lebo

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Our records indicate that on the 11 March 2018 you rented The Mountain Between Us. Unfortunately, we have no way of monitoring how long you watched the movie.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

LR
Lebo R's update26 Jun 2018, 15:38
Reviewer Update
I am not satisfied with this response because I feel violated here I have been faithful with all my payments I didn't rent a movie and now I forfiet the first free rental because of your incorrect information I even called your call centre to inform and request for assistance on how I can rent a movie and no one ever assisted me I never watched any rented movies. I need my free first movie on box office granted to me I am extremely cheated right now and you are even telling me to call your call centre again money i am using again to call your call centre. I honestly want that incorrect information corrected and have me granted my first free movie this response is not satisfactory and I'll take it even more forward unless it's rectified. Check your call records that I previously made on this matter.