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1 reviews | Active since Jun 2014

02 Feb 2020, 20:39

DSTV ******

Poor Poor service from Dstv customer service.I live in a small rural town .I was struggling to pay my account because their payment system was offline. My options are limited to only a few retailers that does 3rd party payments , all of them offline.I managed to pay early the next day when their services was restored, only for them to suspend my services.I spoke to the callcentre and explained my situation. They told me in that its not their problem , I have to pay R50 reconnection fee, which I refused of course. I demanded a refund ,but according their t&c's I dont have credit on my account for a refund although I paid the full subscription for February in advance.No wonder this arrogant excuse of a company is leaking customers ,marketshare and revenue at an alarming rate , they still do not learn.I am done with them and wish that they may loose even more customers daily.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Feb 2020, 09:29
Official
 Dear Stanley, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, Dstv: Hello Peter Team