TN
Theuns N

1 reviews | Active since Feb 2010

14 Mar 2016, 11:25

DSTv Credit card payments don't work

I pay my DSTv account via credit card. My old credit card expired Feb-2016, and I updated my billing details to the new card well in advance (i.e. Jan-2016).<br> <br> According to the DSTv PayU system, the correct new card is reflecting. These updated details are clearly however not working on DSTv side.<br> <br> I received a snotty call from DSTv accounts last month - and mentioned all this to the call centre agent. I paid my account manually at the time, and checked the credit card details again. <br> <br> I was therefore quite surprised when I just received yet another snotty call this morning. Wow. I think this helpful lady actually may have terminated my account when I mentioned they need to fix their billing system.<br> <br> Just tried to check my details again - but now I seem to have 2x account number on my customer profile???<br> <br> Thanks DSTv. I really don't think you can call my account a \Premium\" service when you can't even get the billing right. <br> <br> I really don't have time to deal with this **** every month. If you can find it in your heart - please sort this out for me. Otherwise I think I'll just leave this account as terminated - you really do know how to make you \"Premium\" customers feel special

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