DSTV credit card payments are effectively theft

On the 5th of July 2023, my wife activated DSTV Streaming on her account using my credit card The payment was authorised at the time for R699, allowing us access to watch content immediately A day or two later, the service was cut off Upon enquiry, we were told that the reason for disconnection was that the account was unpaid, and that we merely need to send through 'proof of payment' before it could be connected again Credit Card authorisations do not produce proof of payments, please see screenshots below I was then told that I should send the creditcard statement to DSTV, which I did on reference number No feedback was received from DSTV ever again