DStv Credit Application Team and Call Centre

I app**** for the price lock deal on the 29.12.2017 and was signed up an approved on this date. The agent asked me to send my documents to ********** which I did on the 02.01.2017. Up until today I have no response from them apart from their auto mated response advising that I will be provided feedback within 2 working days. Today after speaking to the call centre four time with 4 different agents providing different feedback like: Documents were not received, 2nd agent: documents are received but the bank account is not verified, please re-send, then the third agent: everything is up to date, I need to wait for delivery and the last agent, please resend the documents. Obviously a huge training gap. I am seriously now considering canceling the application as the service is pathetic.