DStv **** Installation Providers

In March 2017 we moved into our house we bought an explorer 2 with installation, a couple weeks after requesting a service provider, did the installers come out a connect our dish and explorer, and we had premium package for literally 3 weeks then all of a sudden channels have stopped displaying in total we have about 10 channels that don't display and keep giving us viewing errors. Since April we have gone back and forth with DStv and their pathetic service, we were told by a DStv agent in April that its an installation error that has caused our DStv channels to stop broadcasting, since April we have been waiting for DStv to send out technicians/installers to fix the problem, every week we phone and every week we are told a technician will be out and nobody ever shows up! Yet we are still paying for premium package and don't even have all our channels. Our decoder and dish was installed in March and under 6 months warranty, we have been requesting since April for someone to come out and have been told over and over that installers would be out, My partner phoned again a week ago to find out why we are still waiting for installers to come out and fix the issue and the agent now tells us that we have to get installers out at our cost to fix the issue because the installation is not under warranty! DStv are damn skelems! they delayed sending out technicians for months so that they could tell me I have to get it fixed at my cost! I want my installation repaired and I am sick of waiting for DStv employees, technicians and installer to get off their get off their asses and do their jobs! DStv will sent out installers on your account to come repair DStv ****ty installation job that I have been waiting 8 months to have repaired. DStv customer number ********** 1