DSTV CPT PUTRID SERVICE

I have called ********** twice querying about a E48-32 error message on my televisions. The first call lasted for approximately 45 minutes after all the trouble shooting the consultant advised me that a technician would call me back. The next day after not being called back I called again and was on the line for about 30 mins as the consultant said they were not able to call me back. The consultant then again advised me that she has spoken to her manager who ensured her that a technician would call me back, I have still not received a call back. DSTV is offering a quite expensive service yet their service is putrid to say the least. Hopefully this will be resolved soon and I will not have to call them again to remind them of my fault.