DStv couldn't care less that Premium Subscription Showmax does not work.

Even though I am on DStv Prime subscription, my Showmax subscription was terminated. When I enquired with DStv they told me that it was active on their side and referred me to Showmax. Showmax informed me that the subscription fee was declined from DStv and kindly offered to give me 7 days "grace" watching while DStv solved the problem. The 7 days expired and the Showmax subscription was suspended again. I spent about an hour on the "customer service" line with an agent who informed me that there was nothing that she could do about it and that I had to fix it via the self-service web portal. I attempted this but just kept going around in circles with the DStv portal redirecting me to the Showmax portal and then when I tried to re-activate my subscription I was informed that the "transaction was declined." The DStv agent said that there must be something wrong with the site and that I just had to keep on trying until I got it right. When I informed her that it was the second time in a week that I spent a long time on the telephone and the internet to try and resolve an issue which was due to a problem on their side and that I wanted to speak to a supervisor, I was told that that would not be possible and that I could take it up with Showmax.

When I contacted Showmax they again gave me a seven day grace period. That was 5 days ago. I just contacted them again and the issue has still not been resolved. Showmax informed me that if the service gets terminated again after the 7 days expires that I must just contact them again and they will give me another 7 days grace.

So it appears that the Showmax that DStv advertises as being included in their Premium package must be manually renewed by contacting Showmax every 7 days and DStv could not care less about the inconvenience that this causes for their subscribers.