GJ
Greg J

1 reviews | Active since Apr 2015

19 Jan 2017, 19:42

DSTV couldn't care less

<p>After 20 plus years as a DSTV subscriber I decided to take up the Explorer offer. Everything went well from date of installation 14 Jan 2017 until today 19 Jan a whole 5 days. Suddenly my program that I was watching stopped and a message came up telling me to upgrade as this is a PVR. Then the program changed to only allow channel 100 Dish advert channel. My extra view is still working and so I phone the call centre. They tell me to rescan and then my extra view also stops working. No problem to Dstv after all I am paying for the call and 15 mins later they tell me they are working on it. I must just hold on and pay for the call for a problem they created. I eventually put the phone down without the problem being solved. No threat DSTV but if it is not resolved TODAY I will not be paying your debit order on the 2nd. You can come and take your explorer back with pleasure. You have not met you part of the deal so I won't keep mine either. </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jan 2017, 08:17
Official

Dear Greg

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team