CK
Charlie K

1 reviews | Active since Feb 2010

02 Dec 2016, 14:55

DSTV could be *****ing your money!!

<p>DSTV need to sort they billing systems out unless they are intentionally trying to ***** clients' money.</p> <p>I noticed an extra amount being deibited by DSTV which was not aligned to my monthly billing - Over R300 extra on my debit. When enquiring from DSTV (K****tso) I was initiailly advised that I had taken out another service whcih I refuted. Then I was advised this was a system error on DSTV side and they could reverse this in 7 -14 working days ( thats a lot of money ****** for millon clients if this is the approach!)</p> <p> </p> <p>I opted to reverser with my bank immediately and had to pay reversal fees.</p> <p> </p> <p>DSTV - I do not have time to fix your pathetic billing systems unless this is intentional and some clients are unaware. </p> <p>Re-initate the correct biolling asap and refund me amounts for reversal of this debit with my bank.</p> <p>Please NOTE: If this is put onto my profile as an unpaid Item I will ensure that you pay my lawyers fees as well to get this sorted out!! as your mistke should not impact my credit profile!</p> <p> </p> <p>NOTE - it is not the amount being disputed, but rather the principle and how you conduct your business with clients, especially where money is concerned.</p> <p> </p> <p>Rectify this billing asap!</p> <p> </p> <p>Regards.</p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Dec 2016, 15:18
Official

Dear Charles

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

CK
Charlie K's update14 Dec 2016, 14:33
Reviewer Update

DSTV does not respond to complaints or queries about *****ing client's money!
All they do is respond on Hellopeter with a generic lie that they will look into complaints (sounds like a copy and paste task for the countless complaints they receive daily!)

I had to call in again almost 2 weeks later and query this manually and only to find out that they have actually been *****ing my money (supposed system error) for 3 months and more than the one month whhich I detected.

I had to ensure they credit me whilst on the phone for 20 minutes - so that they could fix their mistake!

DSTV services really suck - there is no customer experience with anything they offer - cannot believe no response at all for 2 weeks !