1 reviews | Active since Feb 2010
DSTV could be *****ing your money!!
<p>DSTV need to sort they billing systems out unless they are intentionally trying to ***** clients' money.</p> <p>I noticed an extra amount being deibited by DSTV which was not aligned to my monthly billing - Over R300 extra on my debit. When enquiring from DSTV (K****tso) I was initiailly advised that I had taken out another service whcih I refuted. Then I was advised this was a system error on DSTV side and they could reverse this in 7 -14 working days ( thats a lot of money ****** for millon clients if this is the approach!)</p> <p> </p> <p>I opted to reverser with my bank immediately and had to pay reversal fees.</p> <p> </p> <p>DSTV - I do not have time to fix your pathetic billing systems unless this is intentional and some clients are unaware. </p> <p>Re-initate the correct biolling asap and refund me amounts for reversal of this debit with my bank.</p> <p>Please NOTE: If this is put onto my profile as an unpaid Item I will ensure that you pay my lawyers fees as well to get this sorted out!! as your mistke should not impact my credit profile!</p> <p> </p> <p>NOTE - it is not the amount being disputed, but rather the principle and how you conduct your business with clients, especially where money is concerned.</p> <p> </p> <p>Rectify this billing asap!</p> <p> </p> <p>Regards.</p> <p> </p>
Dear Charles
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Charles
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
DSTV does not respond to complaints or queries about *****ing client's money!
All they do is respond on Hellopeter with a generic lie that they will look into complaints (sounds like a copy and paste task for the countless complaints they receive daily!)
I had to call in again almost 2 weeks later and query this manually and only to find out that they have actually been *****ing my money (supposed system error) for 3 months and more than the one month whhich I detected.
I had to ensure they credit me whilst on the phone for 20 minutes - so that they could fix their mistake!
DSTV services really suck - there is no customer experience with anything they offer - cannot believe no response at all for 2 weeks !
DSTV does not respond to complaints or queries about *****ing client's money!
All they do is respond on Hellopeter with a generic lie that they will look into complaints (sounds like a copy and paste task for the countless complaints they receive daily!)
I had to call in again almost 2 weeks later and query this manually and only to find out that they have actually been *****ing my money (supposed system error) for 3 months and more than the one month whhich I detected.
I had to ensure they credit me whilst on the phone for 20 minutes - so that they could fix their mistake!
DSTV services really suck - there is no customer experience with anything they offer - cannot believe no response at all for 2 weeks !
